Privacy Policy

1. Information We Collect

We collect information provided directly by business account owners and authorized agents:

• Account Credentials: Full name, business email, encrypted password hash, and workspace profile metadata.
• WhatsApp Business Profile: WABA ID, Phone Number ID, display name, and Meta Cloud API credentials (encrypted via AES-256-GCM).
• Customer Contact Data: Phone numbers (waId), contact names, opt-in timestamps, opt-in source history, and custom tags provided by the business.
• Communications Data: Text body, delivery statuses (sent, delivered, read), and media metadata transmitted via Meta Cloud API webhooks.

2. How We Use Your Data

We process data solely to provide, operate, and secure our multi-tenant software services:

• Relaying incoming and outgoing WhatsApp messages via official Meta Cloud API endpoints.
• Enforcing WhatsApp 24-hour customer care service window and opt-in/opt-out compliance.
• Enabling multi-agent collaboration, assignment, and unread conversation tracking.
• Detecting abuse, rate-limit violations, and brute-force intrusion attempts.

3. WhatsApp Cloud API & Third-Party Processing

Our software communicates directly with Meta Platforms, Inc. via official Graph APIs. Your messages are delivered through Meta’s global WhatsApp telecommunications network and are subject to Meta’s WhatsApp Business Terms of Service. We do not sell or rent customer data to third-party advertisers.

4. Data Retention, Portability & Workspace Deletion

Business workspace owners retain full sovereignty over their communications data:

• Data Export: Workspace owners can initiate full data exports (contacts and messages) packaged in encrypted archive format valid for 24 hours.
• Workspace Deletion: Workspace deletion requests feature a 30-day grace period, after which all database rows, encrypted credentials, and media files are permanently purged.
• Contact Anonymization: Businesses can anonymize individual contact records and redact associated message contents upon customer request.

5. User Data Deletion Instructions

Users who have connected their WhatsApp accounts or interacted with our application can request deletion of their data at any time. For automated Meta deletion callbacks or manual inquiries, please visit our User Data Deletion Page.